Last Updated: April 2025

Welcome to Ducky Lake! Please read these Terms and Conditions ("Terms") carefully before using our website, www.duckylake.com (the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Website

This Site is intended for personal, non-commercial use. You must be at least 18 years old or have the permission of a parent or guardian to use this Site. You agree not to misuse the Site, including but not limited to:

• Interfering with the Site’s functionality.
• Using automated tools (e.g., bots, scrapers) to access content.
• Submitting false or misleading information.

2. Product Information

We strive to provide accurate product descriptions and images, but we cannot guarantee all details are complete or error-free. Ducky Lake reserves the right to correct any errors, omissions, or inaccuracies and to change or update information at any time without prior notice.

3. Pricing and Availability

Prices are listed in [Your Currency] and may change without notice. Availability is not guaranteed. If an item is out of stock after you place your order, we will contact you with alternatives or provide a refund.

4. Orders and Payments

All orders must include accurate billing and shipping information. Orders are subject to acceptance by Ducky Lake. We reserve the right to cancel any order at our discretion.

We process payments securely through trusted third-party providers. We do not store payment information.

5. Returns and Refunds

Returns are accepted within [Insert Time Frame] for unused products in original packaging, in accordance with our Return & Refund Policy [link below].

6. Intellectual Property

All content on the Site—including logos, images, product descriptions, and design—is the property of Ducky Lake or its licensors and may not be used without permission.

7. User Submissions

By submitting reviews, photos, or other content, you grant us a non-exclusive, royalty-free license to use and display such content for promotional or operational purposes.

8. Third-Party Links

This Site may contain links to other websites. Ducky Lake is not responsible for the content, security, or practices of those third-party sites.

9. Privacy

Please review our Privacy Policy [link below] for details on how your personal data is collected, used, and protected.

10. Limitation of Liability

Ducky Lake is not liable for any indirect, incidental, or consequential damages resulting from the use—or inability to use—the Site or our products.

11. Indemnification

You agree to defend and hold harmless Ducky Lake, its affiliates, and employees from any claims or liabilities arising out of your use of the Site or breach of these Terms.

12. Changes to Terms

We may update these Terms at any time. Continued use of the Site after changes constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of [Your Province/State], without regard to conflict of law principles.

14. Contact Us

If you have questions or concerns, please contact us:

Ducky Lake Customer Service
📧 Email: customerservice@duckylake.com
📞 Phone: 6478282736

Privacy Policy

Last Updated: April 2025

Ducky Lake is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

• Personal Information: Name, email, shipping/billing address, phone number, and payment details.
• Non-Personal Information: Browser type, device info, IP address, and browsing activity via cookies.

2. How We Use Your Information

• To fulfill orders and provide customer service.
• To send order confirmations, shipping updates, and marketing emails (if opted-in).
• To improve our website, services, and customer experience.

3. Sharing Information

We never sell your personal information. We may share limited information with trusted service providers (e.g., payment processors, shipping partners) only as necessary to fulfill your order.

4. Cookies

Our website uses cookies to improve functionality and track usage. You may disable cookies in your browser settings, though some features may not work as intended.

5. Data Security

We take data security seriously, using encryption and secure servers to protect your personal information.

6. Children's Privacy

Ducky Lake does not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it promptly.

7. Your Rights

You may request access, updates, or deletion of your personal information by contacting us at customerservice@duckylake.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the revised date.